QBSW presented new trends in IT Service Management in health environment on ITAPA Congress in Bratislava.
Optimized IT service management helps to raise the value and quality of IT services by increasing its efficiency and effectiveness in health care. The risk control brings higher flexibility of IT services and thus a new comprehensive viewpoint on this issue. IT processes optimization according to ITIL (Information Technology Infrastructure Library), the standardization of information systems, the adjustment of ITC strategy, increasing the IT reaction capability or higher change management effectiveness… Those are possible ways of streamlining the IT services management.
Visible results of this process are primarily to improve services for patients, as was demonstrated by the example of the largest Slovenian hospital University Medical Center in Lubljana. They managed to reduce administration, to introduce a single point of contact for all IT problems and to improve overall IT services provided by optimizing of IT services and a comprehensive view of IT as a whole.
Congress ITAPA
ITAPA is the largest organized international congress focusing on the use of information technologies in public administration and development of eGovernment in Slovakia. It focuses on the modernization and computerization of public administration institutions, the use of ICT in modern offices, electronic services for citizens, as well as enhancing the prestige of information technology throughout society.
(11.11.2009)
